KLEAN TEA is committed to ensuring that you are aware of and satisfied with how information about you is collected and used. We appreciate your trust that we will be sensible about how we use information that we may collect. This privacy policy details what types of information we collect and for what purposes.

First and foremost, we will not rent, sell or trade your personal information to any third party without your permission. However, we will cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

We may send occasional updates and promotional offers to your email address if you make a purchase or sign-up to our newsletter. If you wish to be permanently removed from that list please visit unsubscribe.

We collect and save mailing addresses during the order process which may be used in the future to send catalogs and/or special offers. If you wish to be removed from that list, please email hello@kleantea.com.au. We also collect phone numbers during the order process. We use phone numbers solely in cases where an issue arises with the order that you placed.

We collect credit card information when you place an order and use it solely to process your order. We use industry standard Secure Socket Layer (SSL) encryption to ensure that your payment information is kept confidential. We do not retain credit card numbers for future orders and we never share any payment information with any third party, other than the credit card processing company. We will never ask for your credit card information via email or any online chat program. If someone contacts you asking for credit card information claiming to be from KLEAN TEA, please contact us directly at +61 468922689 or hello@kleantea.com.au to advise us of the circumstances.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners or other third parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

We use web server logs and "cookies" to track user behavior on our website. A cookie is a small piece of data that is sent to your browser or mobile device by websites, mobile apps, and advertisements that you access or use. This data is stored on your browser or mobile device and helps websites and mobile apps to remember things about you to improve your experience with the website. We use this information gathered by cookies for a few different purposes. First, we use cookie data to improve our website performance and track the effectiveness of our marketing campaigns. We also may use this information to personalize your experience with our online store.

We also may from time to time contract with third party vendors to provide ads to our customers on our behalf via the Internet or to send direct mail or catalogs to customers whom we think may be interested in our products or services. In order to do so, such vendor may collect anonymous (non- personally identifiable) information about your visits to our website using cookies. Third-party vendors may then pool the anonymous information that they collect from our website with other sources of information, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail or a catalog.

If you do not wish for cookies to be placed on your computer, most web browsers permit you to prevent that from taking place. Additionally, information about opting out of cookie-based Internet advertising can be found via the following links - http://optout.networkadvertising.org/#!/ and/or https://www.neustar.biz/privacy/opt-out. However, please keep in mind that these technologies are an important part of how our website works; removing, rejecting or limiting the use of cookies or other similar technologies might affect the availability and functionality of the website. To opt-out of receiving our direct mail or catalogs, you may send us an email at hello@kleantea.com.au or call us at +61 468922689.

In accordance with the Children's Online Privacy Protection Act, KLEAN TEA does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.

We reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes. This version was updated on 2nd November, 2020.

If you have any questions or concerns about our privacy policy, please contact us at hello@kleantea.com.au